Skycable Remote Control stopped working, E16-04, Service Currently Scrambled error code.

After several years our skycable remote controls stopped working. So we use the digibox to change channels. Then a new error code appeared on our tv mostly E-16, service is currently scrambled, etc. Hence, no channel have signal. As of writing, the world is under pandemic. Anyway, I called the skycable customer service and to…